Caseworker

Julia Buckley MP is seeking a compassionate, organised and dedicated Caseworker to join her constituency team in Shrewsbury. This is a rewarding role at the heart of community support—helping local people, resolving problems, and ensuring constituents’ voices are heard.

Location: Shrewsbury Constituency Office (with flexibility for remote working by agreement)

Hours of Work: We are looking for a Caseworker for up to four days a week. We are open to any flexible and family-friendly working and number of hours or days to suit.

Salary: IPSA pay grades https://www.ipsaonline.org.uk/

Contract: Permanent

Closing Date: 27 March 2026

Start Date: As soon as possible

Overview

As a Caseworker, you will be a first point of contact for constituents seeking help with a wide range of issues, including housing, benefits, health, education, immigration, and local services. You will manage your own caseload, communicate with government departments and agencies, and provide clear, accurate advice and support.

Key Responsibilities

Constituent Casework

• Respond to queries from constituents via email, telephone, letter, and in person.
• Manage a caseload of issues, such as housing, benefits, immigration, education, health, and local services.
• Liaise with government departments, local authorities, public bodies, charities, and other organisations to pursue case outcomes.
• Draft clear and accurate correspondence on behalf of the MP.
• Ensure all cases are logged, tracked, and progressed in a timely manner.

Advice and Advocacy

• Provide information, signposting, and guidance to constituents on available support services.
• Identify systemic issues or trends affecting constituents and escalate them appropriately.
• Advocate on behalf of individuals and communities where required.

Office and Administrative Support

• Maintain confidentiality and adhere to data protection principles.
  • Assist with surgeries, community meetings, and outreach events.
  • Produce briefings, background research, and reports to support the MP’s work in Parliament and in the constituency.
  • Work collaboratively with the MP and office team to support wider office priorities.

Additional responsibilities:

• There may be a requirement for the role holder to work outside of normal working hours & travel for work occasionally
• Retain records & information confidentially & in line with the Data Protection Act.

How to Apply

Please submit your CV, a covering letter and contact details for two referees to [email protected] (references will only be taken with permission).

Please clearly indicate in your covering letter your preferred days and location for work